App / Casino
At www12, we collect only what we need to run your account and process payments through routes like Upay and Bank Transfer. This policy explains what we hold, why we hold it, and what you can do about it — your access depends on local law and eligible regions.
We collect personal information when you open an account, make a deposit, or contact support. This includes your name, contact details, account wallet activity, and transaction records linked to payment routes such as Upay and Bank Transfer. We do not sell your data to third parties, and we do not share it beyond what is required to operate your account and process the payments you initiate. Data we hold is kept for as long as your account remains active or as long as applicable record-keeping requirements apply — whichever is longer. If you close your account, we retain only what we are required to keep under the rules that govern our operations in eligible regions. Cookies and device identifiers help us keep your mobile session stable across browser restarts; you can manage these through your device or browser settings. Any data tied to a payment you made through Bank Transfer is handled with the same care as wallet-based records. Access to this site and its services depends on your local law and the eligible regions where we operate — if you are unsure whether your region qualifies, check the account registration page for current eligibility information.
This policy covers all data collected when you open, use or close your www12 account — login records, identity verification steps and account wallet activity are all within scope.
Payment records created through Upay or Bank Transfer fall under this policy. We hold transaction history in your account area; the payment provider's own terms govern their side of the transfer.
Your browsing and session activity on this site — game history, lobby navigation, device type — is covered here. We use this data to keep your mobile session consistent, not to build advertising profiles.
Links to external services, third-party payment processors and game studio platforms operate under their own policies. Our policy does not extend to data those services collect independently once you leave our environment.
You have practical options available to you regarding the data we hold. The first step for most requests is your account area — log in and go to the account settings page to review the details we hold on file. If something is wrong or out of date, you can update contact details and account preferences directly from that screen. For records that are not editable in the account panel — such as historical transaction logs or identity documents — you can raise a formal correction or deletion request through our support route. We will respond within the timeframe visible on the support contact page. If you want to know exactly what data we hold about you, submit a data access request through the same support channel; include your registered account details so we can locate your record without delay. Eligibility to exercise these rights depends on local law and your region.
Open your account settings page after logging in to see the contact details, wallet history and session records we hold. This is the fastest way to check what is on file.
Update your name, contact number or email directly in account settings. For documents or historical transaction entries, submit a correction request through our support channel.
Send a data access request via support with your registered account email. We will identify your records and respond with the details we hold, subject to eligibility under local law.
Use the support contact path published on this site to reach us about any privacy concern — account data, payment records or session information. Include your account details to speed up the response.
The live chat button is visible on the site once you are logged in. Use it to ask about your account data, a specific transaction record, or any privacy question — a support agent will pick it up from the queue.
Send your data request or correction query to the support email address listed on the contact page. Include your registered account email so we can match your record without asking follow-up questions.
The account help section of this site lists the current support routes and the steps to submit a formal data access or deletion request. Check there for the most up-to-date contact paths.
We use cookies to keep your mobile session stable — so returning to the site on your phone picks up where you left off. You can clear or block cookies from your browser or device settings at any time; this may affect how your session behaves.
Your account is protected by the login credentials you set up at registration. If you believe your credentials have been compromised, change your password immediately from the account settings page and contact support through the published channel.
We keep your data for as long as your account is active and for any period required by the rules that apply in eligible regions. When you request deletion, we remove what we are permitted to remove and retain only what the applicable rules require us to keep.
When we update this policy, the revised version is posted here with the update date noted at the top of the page. Continuing to use your account after a policy update means you have had the opportunity to review the changes.
We collect the details you enter during registration — name, contact number, email — plus the account wallet and transaction records created when you use Upay or Bank Transfer. We also collect device and session identifiers to keep your mobile login stable.
Yes. Submit a data access request through the support channel listed on the contact page. Include your registered email so we can locate your record. Eligibility to receive a full data report depends on local law and your region.
Log in and go to account settings to update contact details directly. For records you cannot edit there — such as identity documents or historical payment logs — raise a correction request through the support email or live chat route.
We do not sell your data. We share it only where needed to process a payment you initiated through Upay or Bank Transfer, or where required by the rules that apply in eligible regions. Third-party processors handle their portion under their own terms.
After account closure we remove data we are no longer required to hold. Transaction records and identity documents may be retained for the period required by applicable rules in your eligible region. The support team can clarify what applies to your specific account.
Use the live chat, support email, or account help page listed on this site. Include your registered account email in any message so we can match your record. Response times depend on current queue volumes and are shown on the support contact page.